Privacy policy

Privacy Policy

This Privacy Policy explains how getnorthfield, operated by NORTHFIELD RETAIL GROUP LTD, collects, uses, stores, and shares personal information when you visit https://getnorthfield.com, place an order, or contact us.

Our online store is powered by Shopify.

1. Information We Collect

Depending on how you use our website and services, we may collect:

  • Name, email address, phone number, billing address, and delivery address;
  • Order details, payment confirmations, shipping information, return records, and refund records;
  • Account information where customer accounts are available;
  • Information provided when contacting customer support;
  • Technical information reasonably necessary to operate and secure our website, such as IP address, browser type, device information, and website activity.

Payment information may be processed by Shopify or authorized payment providers. We do not necessarily receive or store complete payment card information.

2. How We Use Personal Information

We may use personal information to:

  • Process, confirm, and fulfill orders;
  • Arrange payment, shipping, and delivery;
  • Review returns, refunds, cancellations, and customer requests;
  • Provide customer support;
  • Protect our website, business, customers, and payment systems;
  • Detect and prevent fraud, abuse, unauthorized transactions, and security incidents;
  • Maintain, operate, and improve our website and services;
  • Send marketing communications where permitted and where applicable choices are provided;
  • Maintain business, accounting, tax, legal, and transaction records;
  • Comply with applicable legal requirements.

Where required by applicable law, we will process personal information on an appropriate legal basis.

3. Sharing of Personal Information

We may share necessary personal information with:

  • Shopify and service providers that support our online store;
  • Payment processors and financial service providers;
  • Shipping, delivery, and fulfillment providers;
  • Website hosting, security, technology, customer support, and technical service providers;
  • Advertising or marketing providers only where such services are used and permitted by applicable law;
  • Professional advisers, insurers, law enforcement agencies, courts, or government authorities where necessary or legally permitted;
  • A successor or purchaser in connection with a business transfer, reorganization, merger, or sale of assets.

Third-party service providers may process information according to their own privacy policies. We share information only as reasonably necessary to operate our business, provide requested services, protect our interests, or comply with legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functions, security, shopping cart operations, preferences, and services that we actually use.

Where required by applicable law, we will request consent for non-essential cookies and provide available privacy choices.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. Information Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary for order processing, customer service, accounting, tax, legal, security, fraud prevention, business administration, and dispute resolution purposes.

6. Privacy Requests

Depending on applicable law, you may have rights to request access, correction, deletion, portability, or restriction of certain processing activities.

You may also have rights to withdraw consent or opt out of certain marketing communications where applicable.

To submit a privacy request, contact support@getnorthfield.com.

We may require reasonable information to verify your identity before processing a request. We may refuse or limit a request where we cannot reasonably verify the requester, where the request is repetitive or abusive, or where permitted by applicable law.

7. International Processing

Personal information may be processed by Shopify or other service providers outside your country of residence.

Where required by applicable law, appropriate measures may be used for such processing.

8. Children’s Privacy

Our website and services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

Third parties operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices, content, or security of third-party websites or services.

10. Updates and Contact Information

We may update this Privacy Policy to reflect changes in our business, services, technology, or legal requirements.

Updated versions may be published on this website. Your continued use of the website after an updated policy is published may be treated as acceptance of the updated policy where permitted by applicable law.

Company: NORTHFIELD RETAIL GROUP LTD
Store: getnorthfield
Website: https://getnorthfield.com
Email: support@getnorthfield.com